Privacy policy

 

At FANCE, we respect your privacy and value your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to provide and improve our services, including:

  • Information you provide directly, such as your name, email address, phone number, shipping address, billing information, and payment details when you place an order or contact us.

  • Technical information, such as your IP address, browser type, device information, operating system, and other technical identifiers.

  • Usage information, including information about how you interact with and navigate our website.

  • Cookie and similar technology data, which may be collected when you browse or interact with our website.

We aim to collect only information that is relevant and reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

We may use your personal information to:

  • Process, confirm, and deliver your orders.

  • Process payments and provide order-related services.

  • Manage your account and provide customer support.

  • Communicate with you regarding your orders, inquiries, or services.

  • Improve our website, products, services, and customer experience.

  • Analyze website traffic and user behavior.

  • Measure and optimize advertising and marketing performance.

  • Detect, prevent, and address fraud, security issues, or misuse of our website.

  • Comply with applicable legal and regulatory obligations.

We do not sell your personal information.

3. Cookies, Analytics & Advertising

We use cookies and similar technologies to support the operation and improvement of our website.

These technologies may be used for:

  • Essential website functionality and security.

  • Remembering certain preferences and improving your browsing experience.

  • Website analytics, including services such as Google Analytics 4.

  • Advertising and campaign measurement, including services such as Google Ads, Meta, and TikTok, where applicable.

These services may collect information such as device identifiers, browsing activity, website interactions, or other technical information. Depending on the service and applicable settings, such information may be anonymized or pseudonymized.

You may manage or disable cookies through your browser settings or available consent tools. Please note that disabling certain cookies may affect website functionality or limit access to some features.

4. Sharing of Personal Information

We may share limited personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment service providers for processing transactions.

  • Logistics and delivery providers for fulfilling and delivering orders.

  • Hosting, website, and technology service providers.

  • Analytics and advertising service providers.

  • Professional or business service providers where necessary.

  • Government authorities or other parties when disclosure is required by applicable law or legal process.

We expect service providers who process personal information on our behalf to protect that information and use it only for authorized purposes.

5. International Data Transfers

Your personal information may be processed or stored outside your country of residence, depending on the location of our service providers and business partners.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection laws.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Object to or request restriction of certain processing activities.

  • Request portability of your personal information where applicable.

To exercise any applicable privacy rights or make a privacy-related request, please contact us using the information below.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal and regulatory requirements.

When personal information is no longer required, we will take reasonable steps to delete or anonymize it where appropriate.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by FANCE.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any changes will be published on this page together with an updated Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or would like to exercise any applicable privacy rights, please contact us:

THE FANCÉ
158 Huynh Van Banh
Ho Chi Minh City, Vietnam

Phone: 093 4430105
Email: thefanceofficial@gmail.com
Website: thefanceofficial.com

Instagram: @thefance.official
TikTok: @thefance.official