Terms of service

Welcome to the THE FANCÉ website. By accessing, browsing, or using our website, you agree to comply with these Terms & Conditions. Please read these terms carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and other policies published on the website.

If you do not agree with any part of these terms, please do not use the website.

2. Website Use

You agree to use the website only for lawful purposes and in a manner that does not:

Violate any applicable laws or regulations.
Infringe upon the rights or interests of THE FANCÉ or any third party.
Interfere with the operation, security, or integrity of the website.
Attempt to gain unauthorized access to the website, servers, systems, or data.
Engage in fraudulent, misleading, or abusive activities.
Copy or use website content for commercial purposes without prior authorization.

THE FANCÉ reserves the right to restrict or terminate access to the website in the event of a violation of these terms.

3. Product Information

We make reasonable efforts to ensure that product information displayed on the website is accurate and up to date, including product images, colors, sizes, materials, prices, and other relevant details.

However, actual product colors may vary slightly from the images displayed on your device depending on your screen settings and device specifications.

Products may also have minor variations in color, texture, or detailing due to the nature of the materials and manufacturing process.

THE FANCÉ reserves the right to modify product information, pricing, availability, or promotional offers at any time without prior notice.

4. Product Pricing

Product prices are displayed on the website in the applicable currency shown at the time of purchase.

Prices may change from time to time. Any price changes will not affect orders that have already been confirmed, except in cases of obvious pricing or technical errors.

If an error occurs in the displayed price or product information, we reserve the right to contact you to confirm the order or cancel the order where appropriate.

5. Orders and Order Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products under the information provided at the time of purchase.

After receiving your order, we may send an acknowledgment confirming that your order has been received. Receipt of this acknowledgment does not necessarily mean that your order has been fully accepted.

An order is considered confirmed once THE FANCÉ has confirmed the order and the availability of the relevant products.

We reserve the right to refuse or cancel an order where appropriate, including when:

The requested product is unavailable or out of stock.
Order information is inaccurate or incomplete.
Fraudulent or suspicious activity is detected.
A technical or pricing error has occurred.
Required by applicable law or regulations.

If an order has already been paid for and is subsequently canceled, any applicable refund will be processed in accordance with our refund procedures.

6. Customer Information

You are responsible for providing accurate, complete, and up-to-date information when placing an order or creating an account on the website.

You are responsible for ensuring that your shipping address, phone number, email address, and other required information are correct.

THE FANCÉ is not responsible for issues arising from inaccurate or incomplete information provided by the customer.

The collection and processing of personal information are governed by our Privacy Policy.

7. Payment

Available payment methods will be displayed on the website or during the checkout process.

You agree to provide valid and accurate payment information when completing a transaction.

Certain transactions may be processed through third-party payment service providers. The processing of payment information may also be subject to the terms and policies of those providers.

8. Shipping and Delivery

We will make reasonable efforts to deliver your order to the shipping address provided within the estimated delivery timeframe communicated at the time of purchase.

Delivery times may vary due to circumstances beyond our reasonable control, including transportation conditions, weather, logistics disruptions, or other unforeseen events.

Customers are responsible for checking and providing accurate delivery information before completing an order.

9. Returns and Refunds

Product returns, exchanges, and refunds are subject to our Returns & Refunds Policy published on the website.

Customers are encouraged to review this policy carefully before placing an order to understand the applicable conditions, deadlines, and procedures.

10. Intellectual Property

All content available on the website, including but not limited to:

THE FANCÉ name and logo.
Product images.
Photography and videos.
Written content.
Graphic designs.
Website design and interface.

is owned by THE FANCÉ or its respective licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, republish, or commercially use any website content without prior written permission from the relevant rights holder.

11. User-Generated Content

If the website allows customers to submit reviews, photographs, comments, or other content, you are responsible for the content you provide.

You must not submit content that:

Violates applicable laws or regulations.
Infringes upon the intellectual property or privacy rights of others.
Is fraudulent, misleading, or deceptive.
Is abusive, threatening, offensive, or otherwise inappropriate.

THE FANCÉ reserves the right to remove or restrict access to content that violates these terms.

12. Third-Party Websites and Services

The website may contain links to third-party websites, platforms, or services.

These links are provided for convenience only. THE FANCÉ does not endorse and is not responsible for the content, products, services, security, or privacy practices of third-party websites or services.

You are responsible for reviewing the applicable terms and policies of any third-party website or service you access.

13. Website Availability

We make reasonable efforts to maintain the website in a reliable and secure condition. However, we do not guarantee that the website will always be available, uninterrupted, or free from errors.

The website may occasionally be unavailable due to maintenance, updates, technical issues, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, THE FANCÉ shall not be liable for losses or damages arising from:

The use of, or inability to use, the website due to circumstances beyond our reasonable control.
Inaccurate or incomplete information provided by customers.
Failures or disruptions involving third-party services or platforms.
Force majeure events or other circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Force Majeure

THE FANCÉ shall not be responsible for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, war, strikes, transportation disruptions, system failures, government actions, or other force majeure events.

16. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the applicable laws of Vietnam.

Any dispute arising in connection with the use of the website or transactions with THE FANCÉ shall be handled in accordance with applicable Vietnamese law.