Shipping policy

1. Shipping Coverage & Delivery Services

  • THE FANCÉ offers nationwide delivery across Vietnam through our trusted shipping partners.

  • We also offer international shipping to selected countries and regions. Shipping availability, delivery time, and shipping fees may vary depending on the destination, package weight, and selected shipping service.

  • For customers within inner-city Ho Chi Minh City, we offer same-day express delivery, subject to delivery area, order time, and courier availability.

2. Estimated Delivery Time

  • Ho Chi Minh City: 2–3 business days.

  • Other provinces and cities in Vietnam: 3–5 business days.

  • Same-day express delivery within Ho Chi Minh City: Delivery within the same day, depending on the delivery area, order time, and courier availability.

  • International orders: Delivery time varies depending on the destination, shipping method, customs clearance, and local delivery conditions.

Please note that the estimated delivery times above do not include public holidays and may vary depending on the delivery area, order status, weather conditions, public holidays, customs clearance, or the courier's operating conditions.

3. Shipping Fees

  • Shipping fees are calculated based on the delivery location, package weight and dimensions, and selected shipping carrier.

  • For international orders, shipping fees will be confirmed based on the delivery address and selected shipping method.

  • Any customs duties, taxes, or additional fees imposed by the destination country, if applicable, are the customer's responsibility.

4. Order Inspection & Shipping Damage

  • Please check the condition of your package upon delivery.

  • Due to the separate insurance arrangements between THE FANCÉ and our shipping partners, we are currently unable to offer package inspection or co-checking at the time of delivery.

  • To protect your rights and help us resolve any issues as quickly as possible, we strongly recommend recording a continuous video while opening your package, from the moment the package is still sealed until the products inside have been fully checked.

  • If your package or product arrives damaged, incomplete, or shows any signs of damage caused during transportation, please contact THE FANCÉ within 24 hours of receiving your order, with the unboxing video and relevant photos, so our team can review and assist you.

5. Delayed Deliveries

  • In the event of a delivery delay caused by the courier, weather conditions, traffic conditions, public holidays, customs clearance, or other circumstances beyond our control, THE FANCÉ will notify you and assist with tracking your order status.

  • For international orders, additional delays may occur due to customs inspection and clearance procedures in the destination country.

6. Delivery Information

  • Please provide complete and accurate delivery information, including your full name, phone number, delivery address, and any other information required for successful delivery.

  • THE FANCÉ is not responsible for unsuccessful deliveries resulting from incorrect or incomplete delivery information, or the recipient being unavailable or unreachable at the time of delivery.

  • If you need to update your delivery information after your order has been confirmed, please contact THE FANCÉ as soon as possible. Changes to delivery information may affect the delivery time and shipping fee.